Salus Claims Protocol yields immediate results.

If you want to control costs, you have to close claims.

When a carrier exited the market in late 2018, Salus took over management of a book of run-off claims consisting of more than 400 open legacy claims. (29% indemnity; 71% medical only.) The average incurred cost per claim exceeded ^$15,000.

As a result of Salus’ deep experience managing work-related injury claims, our adjusters were able to close claims at a record pace. After 6 months, the client realized an 87% closure rate on legacy open claims. The Salus claims team successfully reduced the number of indemnity and medical only claims by 73% and 93%, respectively, at an average incurred cost per claim of less than ^$10,000.

Additionally, Salus took over management of new claims. By implementing the Salus Claims Protocol from the outset, Salus adjusters closed 68% of the claims inside of 6 months with an average cost per claim of less than ^$1,800.

Highlights